Look Your Best

Effortlessly 

with Aeternum

Describe your style preferences, occasion, and fit requirements in natural language. Aura analyzes your inputs and curates personalized product recommendations from the Aeternum collection.

Every product page includes a detailed Size Guide with garment measurements. We recommend comparing these measurements with a similar garment you already own for the most accurate fit. If you're unsure, our Customer Care team will gladly help you choose the right size before placing your order.

We select fabrics based on the purpose of each garment rather than following a one-size-fits-all approach. Our collections feature premium materials including Supima Cotton, Giza Cotton, Linen, Bamboo, Rayon, Cotton Piqué, Cotton blends, Terry Rayon, and performance fabrics chosen for their comfort, durability, breathability, wrinkle resistance, and long-lasting wear. The exact fabric composition for every product is listed on its individual product page.

Every AETERNUM product is proudly designed in India and manufactured in partnership with carefully selected production facilities that meet our standards for craftsmanship, consistency, and quality.

Yes, in select cases. Our tailored trousers are personalised according to the height you provide during checkout for a better fit. We also undertake custom apparel projects for corporate, hospitality, institutional, and bulk orders, subject to minimum order quantities. If you have a custom requirement, please contact our team before placing your order.

Yes. Our garments are developed according to our own size specifications, which are outlined in the Size Guide. Since everyone prefers a different fit, we recommend referring to the garment measurements rather than relying solely on your usual size.

We offer complimentary standard shipping (5–7 business days) on all domestic orders. If your delivery location is eligible for express shipping, an additional fee may apply. Please refer to our Shipping Policy for more details.

Most orders are processed within 1–3 business days. Delivery timelines vary depending on your location and the nature of your order. Orders containing personalised products, such as customised trousers, may require additional processing time.

We do not offer refunds once an order has been dispatched. However, we do accept returns and exchanges within 7 days of delivery, subject to certain conditions and quality checks. All items must be unused, in original packaging, and with all tags intact. Please refer to our Return & Exchange Policy for detailed terms.

To initiate a return or exchange, simply log into your AETERNUM account and navigate to Orders → Return/Exchange. Follow the prompts to select the product and preferred resolution. Once your request is placed, you’ll receive an email/SMS confirmation and pickup details.

If your product arrives damaged or has a manufacturing defect, notify us within 48 hours of delivery with supporting photographs. Once verified, we'll arrange a replacement, exchange, or another appropriate resolution in accordance with our policy.